Case Study Details

Automation Operating Model

Focus

Ensure enduring automation capability and consistency across the Agency through the design of a comprehensive automation governance framework and operating model.

Approach

To support the current and future development of multiple automation solutions for the Agency, Kuaba created an automation operating model, governance framework and detailed process guidelines.

The strategic operating model designed an approach for the ongoing ownership, internal interactions and governance processes required to maintain internal capability.

The framework included the design of technical architectures and the use of infrastructure for developing, testing, orchestrating and maintaining automation solutions in line with industry best practices.

Outcome

• Operating model and governance structure for maintaining internal automation capability and services
• Framework for ongoing work to confirm to best practice architectures
• Reduced risk with increased solution robustness